First Pass Terms & Conditions

1. Overview

By using the First Pass website, creating an account, browsing instructor profiles, making a booking, paying for a service, or otherwise using the platform, you agree to these Terms and Conditions.

FIRST PASS PTY LTD operates FIRST PASS as an online platform that connects learners with driving instructors. The platform includes learner and instructor accounts, instructor public profiles, search and filters, reviews and ratings, booking tools, availability and calendar features, driving lesson bookings, driving test package bookings, Stripe payment processing, learner purchase records, instructor earnings records, admin finance reporting, notifications, and related dashboard features.

2. Accounts and Platform Use

• You must provide accurate, current, and complete information when creating or using a learner or instructor account.
• You are responsible for keeping your login details secure and for all activity carried out through your account.
• You must not misuse the platform, impersonate another person, provide false information, interfere with bookings, or use the website for unlawful or misleading purposes.
• We may suspend, restrict, or close an account where we reasonably believe there is misuse, fraud, a security issue, inaccurate information, or a breach of these terms.
• If a learner is under 18, First Pass may require consent or involvement from a parent or legal guardian where reasonably necessary for legal, safety, payment, or service-delivery purposes.
• A learner creating an account through a funded-support invitation must be at least 16 years old.
• An instructor application submitted through the website may create an instructor account or application record in a pending review or inactive status. Submission does not guarantee approval, public profile visibility, booking eligibility, or access to all instructor features.

3. Bookings and Services

The First Pass platform allows learners to search for instructors, view public instructor profiles, choose lesson type and transmission type, check availability, and book driving lessons or driving test package services through the booking flow.

• Bookings are subject to instructor availability and successful completion of the booking process shown on the website.
• Learners must check the lesson type, transmission type, pickup details, booking date, time, and any driving test package details before completing payment.
• If an instructor profile or booking flow states that the instructor is accredited to teach manual driving but does not provide a manual vehicle, the learner must supply a suitable manual vehicle for those lessons.
• Driving test package services arranged through FIRST PASS do not replace any requirement imposed by Service NSW, TfNSW, or any other road or licensing authority.
• The First Pass driving test package covers the package services shown on the website, such as pickup, warm-up lesson, use of instructor car, and drop-off where displayed. Unless the website expressly states otherwise, the learner is responsible for arranging and holding any official road-test appointment required by the relevant road or licensing authority.
• First Pass currently allows only one active driving test package booking at a time. A learner may need to complete, cancel, or otherwise resolve an existing active test package before booking another one.
• A driving test package must be booked or rescheduled at least 24 hours before its pickup time. Availability shown on the website remains subject to this minimum notice period and final validation when the booking is saved.
• The change-instructor or switch-instructor flow, where available, is intended for future bookings. Existing bookings remain with the original instructor unless separately cancelled, rescheduled, or changed through a supported platform process.
• Instructor availability, profile content, vehicle information, and service regions are displayed from platform records and information provided by instructors, and may change if availability or compliance details are updated.

4. Payments, Settlements and Dashboard Records

Prices are shown in Australian dollars unless stated otherwise. Learner checkout is processed through Stripe or payment methods made available by Stripe on the First Pass website. Any available payment options will be shown during checkout on the live website.

• Learners generally pay upfront for bookings made through the platform.
• Payment records, booking records, Stripe payment intent references, learner purchase visibility, instructor earnings visibility, and related dashboard, wallet, ledger, payout, or settlement records are generated according to the live First Pass platform workflow.
• Platform payment, settlement, wallet, and payout statuses are internal accounting records used to administer the service. Unless expressly stated otherwise, they do not mean that funds are held in a separate trust account.
• Instructor earnings generally remain pending until the relevant lesson or service is completed and processed through the platform workflow.
• After a lesson or eligible service is completed, the platform may split or record the payment between instructor earnings and the First Pass admin commission according to the active commission and settlement settings.
• Instructor payout eligibility may depend on completed lessons, account status, Stripe Connect or connected payment account setup and status, compliance status, fraud checks, refund risk, chargebacks, disputes, and any applicable platform review.
• Admin commission, instructor earnings, wallet balances, financial ledger entries, finance reports, and reconciliation screens are platform records intended to help administer payments, refunds, payouts, and reporting.
• Payment does not automatically entitle a learner to a refund for change of mind, unless required by law.
• Where a booking has already been paid for, the learner is not automatically entitled to a cash refund because they want to cancel, reschedule, or not attend the booking.
• Any refund, rebooking, credit, waiver, payout adjustment, or other remedy offered through the platform is subject to the live First Pass booking flow, payment provider rules, dispute or chargeback outcomes, and any rights that cannot be excluded under Australian Consumer Law.
• The Cancellation, Credit and Exceptional Refund Policy forms part of these terms and explains when value is restored as First Pass credit and when an exceptional cash refund may be considered.
• Nothing in these terms excludes or limits any consumer guarantee or statutory right that applies under Australian law.

5. Organisation-Funded Support

An employer, employment services provider, government-related provider, charity, community organisation, or other approved organisation may pay First Pass to provide driving lessons, a driving test package, or both to an eligible learner.

• The organisation must provide accurate organisation, authorised-contact, learner, service-area, participant, funding, and purchase-order information.
• The organisation must have authority to provide the learner's personal information and must identify whether parent or legal guardian consent or involvement is required before requesting funded support for a learner under 18.
• Submitting a funding request does not make funded credits available. First Pass must receive cleared payment and, where required, approve the organisation before inviting the learner.
• The learner must use the invited learner account, accept the funded support, and provide the required consent before funded credits become available.
• Funded credits may be used only for eligible First Pass bookings. They are not cash, cannot be withdrawn by the learner, and are not transferred to the learner's bank account.
• Pricing is based on the funded learner location and selected package. If the learner later chooses an eligible service area that costs more, the learner may be required to pay the price difference before the booking is confirmed.
• If a later eligible booking change reduces the final booking price, an amount paid by the learner may be returned as First Pass credit for future eligible bookings rather than as cash, subject to these terms and rights under Australian law.
• An eligible cancellation returns the funded reservation to the applicable funded allocation. A charged no-show consumes the relevant funded credit after the required review. A waived or rejected no-show returns the funded reservation.
• Unless a different expiry or closure arrangement is displayed or agreed for the funded allocation, unused funded support remains recorded against that allocation until it is used or the allocation is lawfully closed. It is not learner cash, is not automatically forfeited, and is not automatically payable to the learner. The funding organisation should contact First Pass about unused support.
• With the learner's required consent, the funding organisation may receive information about funded-credit usage and attendance. A driving test outcome is shared only where the learner gives the separate optional consent presented by First Pass.
• Organisation evidence is limited to the organisation's funded service and may include payment, allocation, booking, completion, cancellation, credit-return, and remaining-support information. It does not give the organisation access to unrelated learner bookings or private platform records.
• Learner invitation links normally expire 7 days after issue. A replacement invitation may invalidate the earlier link.
• Secure organisation evidence links are private and may be used more than once until the expiry displayed on the evidence page. Generating a replacement evidence link invalidates the earlier link. Links must not be forwarded or used by an unauthorised person.
• First Pass may pause, reject, or investigate a funding request where information is incomplete, payment is unconfirmed, consent is missing, or fraud, misuse, safety, privacy, or legal concerns arise.

6. Cancellations, Rescheduling and No Show Rules

FIRST PASS uses booking-status and payment-status logic across the booking flow, dashboard history, instructor views, and finance records. These statuses may include pending payment, paid, confirmed, completed, cancelled, rescheduled, waived, refunded, no show, settlement pending, settled, or similar labels.

• Learners may cancel or reschedule a booking only if the request is made more than 12 hours before the scheduled start time.
• If a learner attempts to cancel or reschedule within 12 hours of the booking start time, the platform currently blocks that request.
• Driving test packages are also subject to a separate minimum notice rule: a package must be booked or rescheduled at least 24 hours before pickup.
• An eligible learner cancellation ordinarily restores the applicable unused lesson value, test package, personal credit, or funded reservation to the relevant First Pass account or allocation. It does not automatically create a cash refund.
• Where a scheduled booking is not completed, the instructor-side workflow may currently result in one of the supported platform outcomes, including payment waived or no show charged.
• If a learner does not attend a booking and the platform applies a no show charge, the learner may be charged up to the full booking amount, subject to any rights that apply under Australian law.
• Where payment is waived through the platform, the learner is not charged for that missed booking outcome.
• Completed bookings, cancelled bookings, payment-waived bookings, refunded bookings, and no show charged bookings may appear in learner, instructor, admin, finance, and dashboard records using those or similar status labels.
• If an instructor cancels and a replacement or rebooking is not available through the platform flow, the learner may be offered the remedy shown on the site at that time, which may include rebooking, credit, or refund.
• Exceptional cash-refund requests are assessed individually, may require supporting information, and are limited to eligible unused learner-funded value that can be safely reconciled to an original Stripe payment. First Pass may refuse a discretionary refund where the value has been used, reserved, transferred, sponsored, previously refunded, disputed, or cannot be reliably reconciled.
• If a service is not supplied with due care and skill, is not fit for purpose, or otherwise does not meet legal requirements, Australian Consumer Law rights may still apply.

7. Instructor Information and Compliance

• Instructors are responsible for keeping their profile, vehicle details, service regions, availability, document records, and accreditation information accurate and up to date.
• Instructors may be required to complete application review, accept applicable platform terms, provide required compliance documents, and maintain an approved profile or vehicle record before appearing publicly or accepting bookings through the platform.
• Instructor vehicles, driving licence records, instructor licence records, WWCC records, and related compliance information may be reviewed, approved, rejected, or requested to be updated through the platform.
• Vehicle lookup or compliance support tools may help pre-fill or verify vehicle details, but instructors remain responsible for checking that all vehicle, insurance, registration, licence, and accreditation details are accurate and current.
• If a required document or vehicle record expires, is rejected, is missing, or becomes invalid, FIRST PASS may restrict the related profile, service offering, or booking visibility until updated information is approved.
• Instructors must keep their availability calendar reasonably current and must not knowingly accept bookings they cannot service safely and lawfully.
• FIRST PASS may remove, reject, or request correction of information that appears inaccurate, incomplete, expired, misleading, or non-compliant.

8. Protecting First Pass Bookings

First Pass invests in marketing, technology, support, payment processing, booking tools, instructor profiles, learner dashboards, and platform safety features to connect learners and instructors.

• Learners and instructors must not deliberately use First Pass to find each other and then move the same booking or related driving service off-platform in order to avoid platform fees, records, protections, or booking rules.
• Instructors must not ask, pressure, encourage, or accept a First Pass learner to book or pay outside First Pass for lessons, test packages, or related driving services first introduced through First Pass.
• Instructors must not share private payment instructions, booking links, discount offers, or contact details for the purpose of moving First Pass bookings away from the platform.
• Learners must not use First Pass to find an instructor and then deliberately arrange the same booking outside First Pass to avoid platform fees, payment records, or booking rules.
• This restriction applies only for as long as reasonably necessary to protect First Pass from deliberate avoidance of platform fees and booking processes, and for no longer than 12 months after the last First Pass booking or completed service involving that learner and instructor.
• This restriction does not prevent genuine emergency contact, lesson-day coordination for a confirmed First Pass booking, lawful communications, or relationships that clearly existed independently before First Pass introduced the learner and instructor.
• Bookings made outside First Pass are not covered by First Pass payment records, learner purchase visibility, dashboard history, support, refund handling, settlement logic, dispute assistance, or platform protections.
• If we reasonably believe an instructor is diverting learners or bookings away from First Pass, we may investigate, issue a warning, restrict features, pause search visibility, review payouts, suspend or terminate the account, or seek recovery of platform fees or losses where legally available.

9. Reviews, Ratings and User Content

• You must not upload, submit, or publish unlawful, defamatory, misleading, infringing, false, or offensive material through the platform.
• Reviews and ratings must be genuine and based on real experience with the relevant lesson or instructor.
• Instructor profile text, vehicle information, documents, learner details, and other user-supplied material must not be false or misleading.
• We may moderate, remove, or restrict material where reasonably necessary for platform safety, accuracy, or legal compliance.

10. Liability and Australian Consumer Law

To the maximum extent permitted by law, FIRST PASS PTY LTD excludes liability for indirect, incidental, special, or consequential loss arising from use of the website, booking platform, or related services.

However, nothing in these terms excludes, restricts, or modifies rights that cannot lawfully be excluded, including rights under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

11. Changes to These Terms

We may update these terms from time to time, including when the booking flow, Stripe checkout, refund handling, instructor payout process, compliance tools, dashboard features, or admin finance reporting changes. The version published on the First Pass website applies from its stated effective date. Where a material change affects an existing paid booking or funded allocation, we will take reasonable steps to notify affected users and will not remove rights that cannot be excluded by law. Continued use of the platform after an update means you accept the revised terms.

12. Governing Law

These terms are governed by the laws of New South Wales, Australia. Subject to any right to bring a claim in another forum under applicable law, the parties submit to the courts of New South Wales and courts entitled to hear appeals from those courts.

13. Contact

For questions about these terms, please contact support@firstpass.com.au.